Returns & Exchanges
We want your shopping experience to be as enjoyable and smooth as possible, if you wish to return or exchange an item please contact us and one of our team members will advise you on how to manage this. Any return or exchange will be subject to our Cancellations, Returns and Refunds Policy. Returns due to undeliverable addresses or locations outside our shipping coverage will be fully refunded proactively.
Cancellations, Returns & Refunds Policy
Please choose carefully as we do not refund or exchange if you change your mind or make a wrong selection. If you insist to cancel an order or return an item, you need to pay for the relevant administrative fee according to the following circumstances:
1. In the case of a stocked product, which has not been dispatched yet, you will be refunded in full for the value of the product.
2. In the case of a ready-to-ship stocked product, we would try to cancel the shipment for you. However, if the item(s) was on the way to you, it cannot be cancelled but you could reject the delivery (please DO NOT open the package upon receipt) or keep it if you've changed your mind. If you reject it, please contact us so we can arrange the return shipment. The applicable return shipping fee will be deducted from your refund according to the amounts listed below:
Courier delivery: USD 50 per package for each shipment, total of USD100 for one package for two freights
3. In the case of a delivered item, you can only return it if the item is in its original package and condition. You can contact us to arrange the return shipment. Once the returned item arrives at our warehouse and passes inspection, we will issue a refund for the product price, less the applicable shipping charges listed below:
Courier delivery: USD 50 per package for each shipment, total of USD100 for one package for two freights
And the item(s) must be:
1. In its original, undamaged condition
2. Disassembled, if the item was originally delivered disassembled
3. In its original packaging.
4. If you've confirmed to return the item/cancel the order, you will have no further claim to the cancelled product.
Refund Timeline
Once the returned item arrives at our warehouse, we will inspect and process it within 48 hours. Once we receive and inspect your return, we’ll issue your refund within 3-7 business days to your original payment method.
Note: Do not return any item without prior authorization from Litecon. The applicable return warehouse and return instructions will be provided by our customer service team.
Returns:
It is the customers' responsibility to ensure that there is reasonable access to allow the goods to be delivered. If the goods are unable to be delivered due to access, the above fees will be charged in addition to the actual cost of delivery and collection of the product.
However, there are a few circumstances that the item cannot be returned:
(a) Personalized items
(b) Items you have already assembled
(c) Items marked 'Non-Returnable' on the sale page
(d) Open Box Items
If your item is damaged or defective, no worries, the above practices do not apply. In this case, we'll take care of it and work with you to find the best solution.
Damages
If an item is returned due to damage or a manufacturing defect reported within 30 days of delivery, we will cover the return shipping costs.
Please contact us at litekontools@outlook.com with the following details:
1. Photos of the package, in whole, and damage area (if applicable)
2. Photos of the item(s), in whole, and the damage/defect area
3. Photos of the labels on the package (item label & tracking label)
4. Description of the problem
30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.